Frequently Asked Questions

Everything you need to know about styling your home with Kollab.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom furniture and final sale items are non-returnable.

Are your products sustainably sourced?

At Kollab, we prioritize ethical craftsmanship. Many of our collections feature FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a healthier home environment.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated based on weight and destination.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.